Terms & Conditions
Domain Name Terms of Service
- 1. Unless specifically requested Domain Names are registered in the Autoweb.co.uk Ltd name.
- 2. For as long as you are an Autoweb client, Domain Names are automatically renewed before expiry date so there is no break in service or charge to the customer.
- 3. If a customer wishes to move to another website provider at the end of their contract, Autoweb.co.uk Ltd will transfer the domain free of charge.
- 4. If a customer wishes to contact Autoweb.co.uk Ltd about any issue regarding our domain services, please contact services@autoweb.co.uk
- 5. We will endeavour to respond to domain related contacts within 24hrs
6.. We will endeavour to respond to customer complaints and will work with customers to resolve any domain name issue within 24 working hours
- .co.uk and .net domains are registered through Nominet. .com domains are registered through 123-reg
- Domain names and renewals are chargeable separately to any website package. For the latest pricing please email: support@autoweb.co.uk
Domain Registration and Renewal
All domain registrations and renewals through Nominet are bound by the Nominet terms and conditions which you can find by following this link: https://www.nominet.uk/uk-domains/policies/
All domain registrations and renewals through 123-reg are bound by the Nominet terms and conditions which you can find by following this link: https://www.123-reg.co.uk/terms/
Reasonable maintenance of domain registration for all customers is free of charge with all costs absorbed by Autoweb.co.uk Ltd.
On contract termination with Autoweb.co.uk Ltd we will transfer domain names free of charge to your new service provider.
Complaints Escalation Procedure
We aim to give good service and value for money. However, we recognise that from time to time issues can arise that need to be escalated. The following section gives information on how to contact us, and what to do if you have a complaint.
Step one: how to contact us
If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support teams, you may send your complaint in writing to:
Autoweb.co.uk Ltd
4 The Crescent
Selby
YO8 4PU
email at support@autoweb.co.uk
You should expect to receive a response to your query within five working days of us receiving your correspondence.
Step two: what we will do
On receipt of your complaint our Customer Support Team will thoroughly investigate any issues raised and propose a course of action for resolution.
Step three: if you are not satisfied
If you are not satisfied with the action we plan to take, you should request that your complaint be referred to the Managing Director.
Peter Fairfield
Autoweb.co.uk Ltd
12a Back Park Street
Selby
YO8 4PW
email at support@autoweb.co.uk
You should expect to receive a response to your query within five working days of us receiving your correspondence.
Step four: what we will do
On receipt of your complaint our Technical Director will thoroughly investigate any issues raised and propose a course of action for resolution.
Step five: further action in order to resolve your dispute
Once you have a response from our Technical Director, if you remain unsatisfied with our attempts to resolve the issue, you can contact Trading Standards.
We are happy to answer any questions you may have regarding your Autoweb services.
If you wish to make a formal complaint about Autoweb.co.uk Ltd to Nominet please follow this link: https://www.nominet.uk/resources/complaints/
If you wish to make a formal complaint about Autoweb.co.uk Ltd to Nominet please follow this link: https://www.123-reg.co.uk/support/my-account/what-is-the-complaints-and-appeals-procedure/